FAQs
Frequently Asked Questions (FAQ)
We want your shopping experience to be smooth, enjoyable, and worry-free. Below are answers to our most common questions.
Shipping & Delivery
Do you offer free shipping?
Yes! All orders ship free of charge.
What shipping method do you use?
We ship via USPS First Class Mail (Ground Advantage). Expedited options aren’t available at this time. Our standard method is reliable and ensures safe delivery of your order.
How long does processing and shipping take?
Most orders arrive within 4–7 business days:
- Processing: 2–4 business days
- Shipping: 3–5 business days
Please note that carrier or weather delays may extend delivery times.
Returns & Refunds
What is your return policy?
Returns are accepted within 60 days of delivery. Buyers are responsible for return shipping costs. Our return rate is very low, and most customers love what they receive!
Do I have to pay for return shipping?
Yes, buyers cover return shipping. Although buyers are responsible for return shipping costs, our return rate is very low, and most customers love what they receive!
How do I start a return?
Visit our Contact Page to begin the return process. Our support team will guide you through the steps.
When will I receive my refund?
Refunds are processed within three business days after we receive your returned item. Your financial institution will deposit the funds according to their
Where should I mail my authorized return?
After we receive your request for a return, we’ll provide instructions on where to send your item.
Orders & Issue
Can I change or cancel my order?
Orders are immediately processed and queued for printingand and shipping. If you need to cancel, please contact us within 8 hours of placing your order. Due to our efficient order fulfillment, cancellations are not always possible, but we’ll do our best to help.
What do I do if I entered an incorrect shipping address?
Please fill out the form on our contact page, as soon as possible, and we’ll do our best to correct the address before it ships.
I received the wrong item
We’re sorry to hear of any inconveniences you might have experienced. Rest assured, we’ll make things right! Please fill out the form on our Contact Page, and we’ll fix things right up!
My order arrived damaged.
Oh, no! We can’t have that! Please fill out the form on our Contact Page, and we’ll fix things right up!
Product Details
What types of items do you sell?
At AWSOM POP, we specialize in officially licensed pop-culture apparel. Our product offerings include...
- T-shirts (regular fit, slim fit, tall fit, premium) for men & women
- Hoodies and sweatshirts (crewneck, pullover styles)
- Tank tops
- Baby bodysuits / baby clothing
- Sweatshirts & pullovers with unisex fits
- Graphic-print apparel featuring designs from comics, TV shows, movies, music, and other fandoms
Each piece is designed for durability and comfort.
What materials do you use?
We use high-quality materials, including:
- 100% Cotton
- 100% Polyester
- Cotton/Polyester blends
Each piece is designed for durability and comfort.
Still Have Questions?
We’re here to help! Reach out to our friendly support team via the Contact Page.